Service Dispatcher (Construction) in Allentown, PA at Tremco Incorporated

Date Posted: 8/28/2019

Job Snapshot

Job Description

Service Dispatcher

*This is a work from home position

The WTI Region Dispatcher is responsible for the scheduling and oversite of project volume for an assigned region. The Region Dispatcher ensures project volume is managed and executed within established business rules and objectives. Key responsibilities include ensuring accurate field reporting, timely completion of jobs and project backlog management This position will have authority to make scheduling changes as required to manage scope changes, unplanned work, and weather related changes, The Project Dispatcher has excellent communication and time management skills.

  • Oversee the task life cycle for regional project volume:
    • Planning
    • Scheduling
    • Dispatching
    • Executing
    • Completing
    • Reporting
  • Work with WTI Supervisors to manage projects
    • Develop project crews
    • Determine planned finish dates to update SLA
    • Communicate project information to Business Operations Project Administrator for SAP updates
  • Maintain and update specific customer skills
  • Update and maintain WTI Technician skills and qualifications, relocate resources to a temporary home base
  • Scheduling Emergency work, or non-scheduled work and tracking in jeopardy projects,
  • Managing resource utilization
  • Understanding scheduling rules and objectives and expected system behavior
  • Metrics reporting
  • End of day status checks
  • Complete the end of month job site inspection processing
  • Update scheduling criteria
  • Train new supervisors on field software tools
    • ClickMobile
    • Concur
    • OneDrive
  • Maintain resource calendars to allow or restrict overtime, and manage summer and/or winter hours
  • Be available to provide Tier 3 support


  • Associate’s degree or equivalent from two-year college or technical school
  • 2-4 years related experience and/or training

Other Skills and Abilities:

  • Superior written, oral and digital communication skills
  • Able to effectively communicate with all field personnel
  • Computer Literacy, E-Mail, web, SAP, Excel, Word, IOS, Click is a plus but not a requirement
  • Processing Information Compiling, coding, cataloging, calculating, auditing or verifying
  • information or data
  • Organizing, planning and prioritizing work developing specific goals and plans to prioritize,
  • organize and accomplish work
  • Thinking creativity developing, designing or creating new applications, ideas, relationships
  • Performing Administrative activity: performing day to day administrative tasks such as
  • Maintaining information files and processing paperwork
  • Experience with Project Management and Gantt charts is a plus but not a requirement
  • Must be comfortable with current technology devices and operating systems
  • Familiar with the Davis Bacon act and prevailing wage

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.


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