Business Systems Intern - Service Managment in Beachwood, OH at Tremco Incorporated

Date Posted: 3/12/2020

Job Snapshot

  • Employee Type:
    Intern
  • Location:
    Beachwood, OH
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    3/12/2020
  • Division
    Corporate

Job Description

Business Systems Intern – Service Management

The IT Business Systems Intern will provide support and coordination on various projects and or provide day to day support with tasks supporting business initiatives related to our Service Management Business Systems (SAP or other integrated systems). Areas of support may include administration, reporting, assist with and document business process design, spec development, system development, system testing, training doc development and delivery or helpdesk. As an IT Intern, you will gain practical experience working on projects and helping to support IT Business Systems (SAP or other integrated systems) while working side-by-side with a team of IT professionals and various Business Leads.

Duties/Responsibilities, Core knowledge:

• Excellent Microsoft Office: Word, Excel and PowerPoint

• Demonstrated ability to: Troubleshoot issues and solve problems

• Business Administration Education/Some IT Training would be helpful

• Customer Service or Field Service experience would be an asset

• Comfortable working with new software applications – eg. Web apps, phone apps, smart phone functionality.

• Assisting with Tier One and Tier Two Business Support from our Service Management users related to use of our Service Business systems.

• Other duties which could include assisting with projects, support, training development, training delivery, system testing, analysis, reporting etc.

Skills, Qualifications, Experience, Special Physical Requirements:

• Must be currently pursuing a bachelor’s degree at an accredited university. Ideally in Junior or Senior year

• Working towards a degree in Business Admin or IT would be preferred

• Ability to work autonomously with minimal supervision

• Excellent attention to detail

• Excellent teamwork skills

• Comfortable working with different personalities.

• Excellent spelling and grammar

• Excellent presentation skills

• Excellent documentation skills