Inside Sales Support Coordinator in Beachwood, OH at Tremco Incorporated

Date Posted: 12/2/2019

Job Snapshot

Job Description

Tremco's Commercial Sealants & Waterproofing Division is currently searching for an Inside Sales Support Coordinator at the Main Campus in the Beachwood, OH area. The Inside Sales Support Coordinator provides sales coordination to the assigned Division’s field sales team. This position will perform a full range of sales support activities including, but not limited to, project activity tracking, reporting, SalesForce support, event coordination, special price requests, lead generation follow-up, and other support duties. This position’s duties will be in line with the Division's needs to maximize the effectiveness of the Division’s sales team. This will be accomplished through minimizing tasks and obstacles that allow the team the ability to maximize their time focusing on in-field selling.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Coordinate with the Division Sales team to ensure consistent and proper utilization of Salesforce.com for sales and technical representatives (i.e. new companies, new contacts, new opportunities, and call/activity logs) – daily.
  • Become a Power User of Salesforce within the Division team; facilitate on-boarding new employees on Salesforce with training and support as needed.
  • Cultivate cold leads through the use of Dodge, SpecShare, etc. and develop into warm, qualified leads then disseminate to field sales representatives with defined actionable activity through Salesforce.com.
  • Handle online submission of complaints from the field and work with customer service and technical service departments to ensure resolution is complete.
  • Coordinate details of Qualified Applicator Program (QAP) training within the market by handling supplies, products, and meeting site logistics; collaborate with the Marketing Communications team for Trade Show coordination.
  • Manage certified applicators such as QAP program, certificate renewals, approved applicator info required for jurisdictions.
  • Submit special price and color requests daily using established Tremco processes.
  • Coordinate the generation of project-specific specifications, details, warranties and substitution requests and delivery of the articles to the field sales representative.
  • Track expiration of region-specific third-party approvals and coordinate renewals with the technical service group (for example COLA, Notice of Acceptances (NOAs), etc.).
  • Order samples and literature for customers as requested.
  • Send project support information to customers such as Application Instructions, common details, sample warranties, technical bulletins, brochures, approved applicator certificates, etc.
  • Organize and coordinate meetings/events within the Division.
  • Collect and combine collaborative activity documentation such as project tracking/activities with USG and other cross-segment collaboration (i.e. Roofing, TBS, Dryvit, Nudura, Euclid, CS&W partnering with each other).
  • Maintain shared drives/sites with relevant Regional information to support the field sales representatives.
  • Provide sales reports to Regional Manager and Divisional Sales Director as requested.

EDUCATION:

  • High school diploma or general education degree (GED)
  • Associate degree preferred.

EXPERIENCE:

  • Two to four years related experience and/or training
  • 3-4 years of general administrative or project management experience required. Previous general sales support experience preferred.

OTHER SKILLS AND ABILITIES:

  • Strong written and verbal communication skills.
  • Strong proficiency in Microsoft Office and experience with reporting and data analysis.
  • Team player with the ability to work independently.
  • Basic business/technical writing skills preferred.
  • Strong organizational and time-management skills.
  • Ability to travel as needed.

OTHER QUALIFICATIONS:

  • Salesforce.com experience is a plus.
  • Must be able to work during operating hours of assigned territory; hours may vary based on business needs.

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.