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Technical Application Specialist - Glazing in Beachwood Campus at Tremco Incorporated

Date Posted: 11/27/2018

Job Snapshot

Job Description

SUMMARY:

Tremco's Commercial Sealants and Waterproofing (CS&W) division is currently searching for a Glazing Technical Application Specialist in the Beachwood, OH area. The Glazing Technical Application Specialist ensures proper application of CS&W products in accordance with company and industry guidelines by providing on-site application and problem resolution assistance.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Assure product performance through proper use and field applications.
  • Provide Technical Service support for designated Sealant product lines.
  • Provide written and verbal technical support and product recommendations to the Sales force and customers.
  • Participate in sales training and services programs, train contractors on jobs, and present product application presentations.
  • Observe job sites with customers and field Sales Representatives to make product and installation recommendations and assist with problem solving.
  • Provide field services on problems at job sites or manufacturing facilities.
  • Assist with field trials on new product usage, competitive product comparisons, web-site navigation, product specifications, repairs, problems, environmental regulations, construction, and technical questions.
  • Provide answers to inquiries on product usage, competitive product comparisons, web-site navigation,product specifications, repairs, problems, environmental regulations, construction, and technical questions.
  • Receive and respond to questions from distributors, contractors, architects, building owners, customers, Sales force, A&E group and in-house Tremco employees.
  • Write letters of installation instructions, job parameters, and competitive product comparisons along with detailed drawings to help make the sale.
  • Perform in-house/analytical lab testing to confirm compatibility of Tremco products on specified jobs, for new areas of application, new products and competitive product analysis.
  • Prepare computer Computer Aided Design (CAD) drawings for product installation.
  • Receive formal product complaints and coordinate evaluation of the complaint with Sales and Quality Assurance (QA) departments.
  • Assist with the development and review of sales product literature, application instructions, and maintain/update field training manuals.
  • Write technical bulletins on updated product/technical information for Sales force.
  • Provide technical assistance for sales presentations as requested for a specific job or for Sales symposiums.
  • Maintain product certification letters required in job submittal packages.
  • Review job submittals for Tremco product usage.
  • Write reports on job visits, lab testing, and field trials.
  • Perform plural component pump start up with customers and maintenance when required.
  • Review Structural Glazing Shop drawings and provide Tremco recommendations based on the review.

EDUCATION:

Bachelor's degree in Science, Engineering, Construction or similar field preferred.

EXPERIENCE:

One to two years of Technical Service, Construction, Customer Service or similar experience

OTHER SKILLS AND ABILITIES:

  • Experience with Auto CAD, Word and Excel
  • Ability to manage multiple priorities
  • Effective team player
  • Self-motivated
  • Excellent written and verbal communication skills 
  • Ability to travel up to 50% domestically and internationally
  • Mechanical aptitude

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.