Technical Application Specialist, Original Equipment Manufacturer (OEM) in Beachwood, OH at Tremco Incorporated

Date Posted: 8/19/2018

Job Snapshot

Job Description

Tremco's Commercial Sealants & Waterproofing division is currently searching for a Technical Application Specialist. The Technical Application Specialist ensures proper application and use of Tremco/Chemtron sealants, adhesives, tapes and gaskets in accordance with company and industry guidelines by providing on-site application and problem resolution assistance.

Essential Duties and Responsibilities:

  • Assure product performance of OEM specified products through proper use and field applications.
  • Provide over-the-phone and onsite Technical Service support for OEM products.
  • Perform in-house/analytical laboratory testing to confirm compatibility of Tremco OEM products on specified jobs/substrates, new areas of application, new products, and conduct competitive product analysis.
  • Provide written and verbal technical support and product recommendations to the sales force and customers.
  • Participate in sales training and service programs, train contractors on jobs, and present product application presentations.
  • Complete plants audits with customers and field sales representatives.
  • Write reports on job inspections, lab testing, and field trials.
  • Assist with field trails on new product usage, competitive product comparisons, web-site navigation, product specifications, repairs, problems, environmental regulations, construction and technical questions.
  • Receive telephone, fax and mailed questions from distributors, plant engineers, owners, OEM customers, sales force, and in-house Tremco employees.
  • Create application instructions for the OEM product line.
  • Assist sales department with competitive product comparisons information.
  • Receive formal product complaints and coordinate evaluation of the complaint with sales and Quality Assurance (QA) departments.
  • Assist with the development and review of sales product literature, application instructions, and maintain/update field training manuals.
  • Write technical bulletins on updated product/technical information for sales force.
  • Provide technical assistance for sales presentations as requested for a specific job or for sales symposiums.
  • Maintain product certification letters required in job submittal packages.
  • Review job submittals for Tremco product usage.

Education:

  • Bachelor's degree from four-year university in Science, Engineering, Construction or similar field

Experience:

  • One to two years related experience and/or training in Technical Service, Construction, Customer Service or similar experience

Other Skills and Abilities:

  • Effective Word, Excel, etc.
  • Ability to manage multiple priorities
  • Effective team player
  • Self-motivates
  • Excellent written and verbal communication skills
  • Ability to travel up to 50% domestically and internationally
  • Mechanical aptitude