Technical Application Specialist (PUMA/EWS) in Beachwood, OH at Tremco Incorporated

Date Posted: 8/19/2018

Job Snapshot

Job Description

Tremco's Commercial Sealants & Waterproofing division is currently searching for a Technical Application Specialist (PUMA/EWS).  The Technical Application Specialist (PUMA/EWS) ensures proper application of the TREMproof PUMA and Vulkem EWS systems in accordance with company and industry guidelines by providing in-house/on-site application training, troubleshooting expertise, and an in-depth knowledge of all application/connection situations.

Essential Duties and Responsibilities:

  • Provide primary technical expertise for the TREMproof PUMA and Vulkem EWS systems and accessories by providing a professional level of written/verbal communication regarding product applications and recommendations to the customers and sales representatives.
  • Conduct TREMproof PUMA and Vulkem EWS systems training events and onsite mockups for contractor/applicator training.
  • Use iAuditor to document job site evaluations and communicate observations or concerns with customers and sales representatives.
  • Provide primary, product-specific technical assistance for sales presentations and sales symposiums as requested.
  • Provide over-the-phone and/or onsite troubleshooting assistance.
  • Conduct TREMproof PUMA and Vulkem EWS systems field trials and answer inquiries regarding product usage, competitive product comparisons, web-site navigation, product specifications, repairs, problems, environmental regulations, construction and technical questions.
  • Address telephone, fax and e-mailed correspondences of a technical nature regarding TREMproof PUMA and Vulkem EWS systems from distributors, contractors, architects, building owners, customers, sales force, A&E group and in-house Tremco employees.
  • Support the sales representatives and the sales process by write professional letters detailing application/installation instructions, job parameters and competitive product comparisons.
  • Provide detailed drawings in CAD and/or work closely with CAD Specialist to ensure accuracy of application drawings for customers and sales representatives.
  • Perform laboratory testing (Analytical/Test Wall Laboratory) to confirm Tremco and competitive product compatibility and benchmark testing of product/materials.
  • Address formal product complaints and coordinate evaluation of complaints with sales, quality assurance and analytical departments.
  • Assist with the development and review of TREMproof PUMA and Vulkem EWS product literature, application instructions and maintain/update field training manuals.
  • Write engineering bulletins on updated product/technical information for sales force.
  • Maintain product certification letters required in job submittal packages.
  • Assist with the review of job submittals for Tremco product usage.
  • Write professional reports regarding job site observation, laboratory testing, and field trials.

Education:

  • Bachelor's degree from four-year college or university in Science, Engineering, Construction or similar field

Experience:

  • One to two years related experience and/or training in Technical Service, Construction or similar experience in urethane, epoxy or PUMA based deck coatings

Other Skills and Abilities:

  • Experience with Auto CAD, Word, Excel, etc.
  • Ability to manage multiple priorities
  • Effective team player
  • Self-motivated
  • Excellent written and verbal communication skills
  • Ability to travel up to 50% domestically
  • Mechanical aptitude 

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.